We are sorry to hear that there is a problem with your payment. Please let us help you resolve this situation.
If your donation to a charity or fundraiser was made in error on our site, we will help you receive a refund.
Please can you email us at info@kindhearted.uk with all information relating to this issue and we will do our best to help you as quickly as possible
If we have already paid the charity or the fundraiser you may need to contact them directly to secure your refund.
If you suspect that the fundraiser is not honestly representing themselves or their purpose, we will investigate and prevent this happening again.